Customer Support

Memex’s distinctive business approach is centered around providing outstanding service to its customers. At Memex we understand providing uninterrupted support to customers world-wide is critical to your processes. 24/7 access to the Self-Service Portal enables customers to log and review support cases, questions and requests at any time. In fact, quality customer service and support are part of our ethos, and are reflected in the quality of our support team, our diverse range of support packages, and a full complement of support access methods.

A dedicated team of skilled Memex support engineers can be found at both our US and UK offices, providing support to our world-wide customer base.

All Memex support staff hold appropriate levels of training to meet customer requirements. In addition, all Memex support engineers are required to participate in a rigorous Memex Certification Program designed to give them an in-depth understanding of all products and associated technologies to fully prepare them to support customers.