Technical Support Packages
Memex has developed support packages to allow customers to receive the best value while meeting their specific support requirements. Memex is committed to providing outstanding service to its customers. If the range of support packages and support access methods don’t meet your needs, Memex will be glad to customize a support package based on you organizational requirements.
Prime Support
Prime Support is our maintenance package, meeting the needs of organizations requiring a high level of availability of their systems. Features included in the Prime Support package are as follows:
- Extended access to Support Engineers (8am to 6pm)
- Call logging via Self-Service Portal, telephone or email
- Anytime web access to the Memex Support Self-Service Portal
- Free software upgrades and patches
- Access to the Memex Knowledge Base
- Monthly service review meetings
Plus24
Plus24 is a bolt-on package designed to boost the benefits of the Prime Support package to provide critical support cover 24 hours a day, 7 days a week, 365 days a year. Ultimately Plus24 secures our customers’ mission critical installations against downtime, allowing maximum coverage for organizations requiring total availability.
