Informant Management must address the needs of the entire CI lifecycle:

1. Cultivation and recruitment of the Confidential Informant – including multiple use and conduct authorizations
2. Recording and dissemination of intelligence
3. Activity reporting
4. Removal policies

Informant Management is complex because:

• CI identity, information and the rights of his/her family must be safeguarded at all times
• Mistakes can cause costly lawsuits and court-imposed consent decrees
• The safety of the individual, the public and the officers of the agency involved must be assured
• Manual data storage systems are costly, labor-intensive and prone to error and risk
• Modern Confidential Informant technology requirements:
• Secure information – (Department of Justice (DOJ) 2001 guidelines on maintaining confidentiality)
• Balance between effective operations and rights of individuals
• Volume, complexity and independency of CI operations managed
• Some parts of process automated e.g. review and approval of CI Information Packages
• Departmental wide view of all CI management activity, enabling fast decision making and optimization of resources

Why the Memex CI solution?

Informant Management is a core component of the Memex law enforcement solution.

1. A secure, electronic enterprise-wide solution for the management of the entire CI process
2. Administers external (informers/agents) and internal (undercover officers, internal personnel) sources, while facilitating the management of the enterprise CI lifecycle
3. Provides a comprehensive management solution to cultivation and recruitment, multiple use and conduct authorizations, recording and dissemination of intelligence, activity reporting and removal policies
4. Compliant with agency and DOJ guidelines
5. Manages CI actions and processes in an ethical, professional, accountable and transparent manner
6. Promotes public, agent and personnel safety at all times
7. Enables rapid response – through an enterprise-wide view of CI activity
8. Designed by experts in the management of CIs

Confidential Informant module key features:

1. In-built security allocates staff to specific groups, preventing them from accessing inappropriate data
2. All system access and modifications are captured in the Audit log
3. Data capture activities managed - from contact sheets to secure source details (including “consideration”)
4. Provides automated reminders of target dates for authorizations and reviews so they are not missed
5. Customizable and flexible - rapidly configured to meet emerging needs
6. Integrates with other Memex systems - track source status drift and automatically transfer sanitized intelligence to other enterprise systems

Read more about Memex individual solution modules for law enforcement

• Intelligence Management
• Data Fusion
• Suspicious Activity Reporting
• Officer Safety