Memex is committed to providing a level of support to its customers which will enable them to fully realize the value of their Memex investment, at all times.
Quality customer support is what differentiates us in the marketplace. It is reflected in the quality of our support team, our diverse range of support packages, and a full complement of support access methods.

A dedicated team of highly qualified Memex support engineers provide both first and second line support to our worldwide customer base. Third line support is provided by the Product Maintenance team who are also responsible for producing maintenance releases of our software.

All Memex support staff are security cleared to the levels required by our customers, and undergo security vetting in line with a National Vetting Policy. All Memex support engineers are subject to a rigorous Memex Certification Programme which gives them an in-depth understanding of all supported products and associated technologies.
Our investment in our technical support function means that we deliver a first-class level of service to customers.

Your support needs are covered by our support packages:

• Prime Support
• Premium Support
• Plus24