Steve Serrao

Stephen Serrao joined the Memex professional services consultancy department in May 2006

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Steve Serrao Blog

  • Intelligence Analysts Relying More on Open Source Data

    Submitted by Steve Serrao on Fri, 2010-05-21 10:39

    As law enforcement analysts and investigating officers do their jobs, they are finding a treasure trove of useful information on the Web. In fact, there’s been a significant increase in the amount of open source data that is being used by law enforcement over the past 5 years. Internet search tools, social networking sites, and other Web 2.0 technology tools have matured in that time span and now investigators can learn a lot about a suspect and build a picture based on public information.

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  • Intelligence Analysis Needs Priority

    Submitted by Steve Serrao on Mon, 2010-05-10 17:02

    Having visited and worked in many fusion centers across the nation, I often wonder how much attention is given to a basic question: Are we conducting analysis or not?

    The answer to this question varies widely, partly dependent on whether the fusion center’s goal is to provide strategic-intelligence analysis or rather serve as a tactical operational data-sharing operation.

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  • Taking the Pulse of Informant Lifecycle Management

    Submitted by Steve Serrao on Tue, 2010-02-23 13:56

    One of the most difficult tasks in law enforcement is figuring out a comprehensive approach to what I call “informant lifecycle management.” You hear such terms as “performance lifecycle management” and “product lifecycle management” in the information technology arena, but I think this approach can be used in law enforcement, too – especially since technology can play an important part in the success of confidential informant management.

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