Metrics for the Fusion Center

Measuring success and activity for a Fusion Center can be a challenge. Yet command staff need information and summaries to report on the success of the Fusion Center, understand where the time is being spent, and to provide justification for funding.

How many more SARs did we process this month? How much time was spent on helping local agencies with DMV picture lookups? How many terrorism-related incidents occurred in the region over the past 12 months? The Memex solution utilizes conceptual search and other advanced technology to generate metrics that answer such questions. The result is that commanders have these statistics to help manage workload, improve the kinds of work the center is focused on, and make a case for a shift to more strategic work.